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Loading...Published by ARROWDOG on 31 Jul 2010 at 03:13 pm
Archery Outpost in Tulsa, Ok – Bad expierence
I went to the archery outpost to buy some arrows a couple of weeks ago for my recurve bow and I took my bow with me. I found out a week later that acording to the Easton Arrow chart that this arrow spine is way too week for the poundage that I was shooting. I took the arrows back and showed the shop manager at the Archery Outpost the easton chart and what it recommended. The shop manager said that he was not an expert on recurve bows and that he would have to call someone. The funny thing is that he was the guy who recommended that arrow to me in the first place. He then called a guy on his cell phone and asked him his opinion but I could not hear the conversation and basically said that I was fine. These arrows were in excellent shape and I asked to swap them out with the correct size arrows as shown on the Easton chart. Shop manager said no but said he could order me the correct ones and help me out a little. Long story short, I will never ever go back there again. I drove down to Pat’s Archery right then and they had a ton of people working there and they hooked me up on some carbon arrows that shot ten times better than the aluminum ones. All I got to say is that if you live in the Tulsa area and you bow hunt go to Pat’s.
2 Responses to “Archery Outpost in Tulsa, Ok – Bad expierence”
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archeryoutpost on 23 Sep 2010 at 2:19 pm #
My name is Glen McGuire and I am Archery Outpost’s General Manager and the employee who handled this customer’s situation. I feel is is my ogligation to our customers and ownership to respond.
I do find it unfortunate that my attempts top resolve the situation did not result in the customer’s satisfaction, but should the same situation present itself today, my attempts to resolve would be identical.
Everything stated in the post is true, but there are several facts that aslo need to be included.
I did indeed recommend the arrows and would do so again.
When the customer returned with the arrow chart and expressed his concerns, I asked him more than once if he was having a problem with the arrows. He responded he did not. He was present when I consulted by phone with Ron Summerlin, 10 time State Champion in traditional archery. Not only did Mr. Summerlin validate the arrow selection, he stated that he shot the same shaft from a similar bow setup.
Archery Outpost was unable to accept an exchange of the arrows as they were used, had been cut to length, and per the customer were not exhibiting any problems.
In an attempt to resolve the matter, I stated that if he really wanted to obtain another set of arrows, I would provide him another dozen at Archery Outpost’s cost (no markup). He declined the offer. The offer for a dozen arrows at cost is still valid today.
We are a Pro-Shop at Archery Outpost that has employees, a Pro-Staff and numerous relationships with State/Nationally awarded shooters. We will always utilize these relationships to provide our customers with the recommendations and solutuions they search for from a Pro-Shop.
Check us out on Facebook and come by at 4418 S. Mingo Road in Tulsa. Hours are Tues-Thur 12-8, Friday 10-6, Saturday 9-5.
kdublya on 17 Jan 2011 at 10:25 am #
This archery shop is what the Tulsa area has needed for a long time. I hate to see a negative post about the shop or hear any negatives about the staff. We have not had a shop with a knowledgeable and helpful staff like this in a long time! I have never been to a shop where the staff was so helpful and so willing to answer every single question you have. It’s unfortunate that this individual is basing his complaint from a “suggested best practices” type chart. If these guys tell me something, I am taking it to the bank with no questions asked. Great shop, great guys and outstanding service. Thanks to the whole team at Archery Outpost. I highly recommend them and encourage you to visit and make your own opinions. If you have a bad taste in your mouth left from the last ONLY shop we had in Tulsa, go to the outpost and thank God you dont have to drive all the way to Okmulgee to have a drop away tied in correctly! Join their facebook group and within a week you will have a sense of what a great group of guys they have over there at 44th and Mingo.
Great job guys! I’ll see ya Wednesday for another round on the Dart System. (If you don’t know about the Dart System, go check it out. It’s like a video game you play with your bow. It’s addictive!)
Kenny Wheat
Broken Arrow, Oklahoma